If a payment went through but your account is not showing Pro, or you were charged unexpectedly, contact us through the in-app issue report (Submit an Issue Report) or by email to support@lantern.io. Including all of the following helps us find your payment quickly:
- How you paid: card, Alipay, Apple App Store, or Google Play
- The email address you used at purchase (or with Google/Apple sign-up, that account's email)
- The approximate date of the purchase
- The order or transaction ID from your receipt
[!NOTE] Alipay payment records are only available to us for 21 days after purchase, so please report Alipay payment problems as soon as possible.
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