Common Account Issues

Lantern asks me for a password, but I signed up with Google or Apple

Use the Continue with Google or Continue with Apple button on the sign-in screen instead of Sign in with Email. Alternatively, select Forgot your password? to set a password for the first time.

I am not receiving the verification code

Check your spam or junk folder, then select Resend Email on the Confirm Email screen. Some email providers block our messages entirely; see Not Receiving Emails from Lantern.

I paid but my account is not showing Pro

Payments can take time to be reflected. Wait a few hours, then restart Lantern. If your account still does not show Pro, contact support with your receipt; see Report a Payment Problem.

Purchase was not completed

This appears when a store payment was cancelled, the payment method failed, or the app closed during purchase. Check that your App Store or Play Store payment method is valid, then try again from the Plans screen.