How can I find application logs if I'm unable to submit a support ticket from the application?

Created by Marsh M, Modified on Tue, 7 Jul at 1:19 PM by Marsh M

Share logs from the app (all platforms)

The quickest way to send your logs is directly from the app. This works on desktop and mobile, including iOS and Android:

Open Lantern and go to Support.
Tap Diagnostic Logs.

On the Diagnostic Logs screen, tap the Share icon in the top-right corner.

Choose how to send the logs (for example, email them to support@lantern.io) and send.

Retrieve the log file manually (desktop)

If you'd rather attach the log file yourself, use the steps for your version below.

Version 9 (current)

Windows
Open File Explorer and go to C:\Users\Public\Lantern\logs

macOS
Open Terminal and run: open /Users/Shared/Lantern/Logs

Linux
Open Terminal and run: xdg-open ~/.local/share/org.getlantern.lantern/logs

Select the newest lantern.log file and attach it to an email to support@lantern.io.

Advanced - VPN service log (Windows and Linux only)
Lantern also runs a separate background service that handles the VPN connection and keeps its own log. Support may request this for connection or "no traffic" problems.

Windows: Open File Explorer, paste C:\ProgramData\Lantern into the address bar and press Enter. (This folder is hidden by default.)
Linux: Open Terminal and run: xdg-open /var/log/lantern

Attach the newest lantern.log from that folder in addition to the log above.

Legacy (before Version 9)

Windows
In File Explorer, enable hidden items (View menu), then go to C:\Users\<username>\AppData\Roaming\Lantern\Logs

macOS
Open Terminal and run: open ~/Library/Logs/Lantern

Linux
Open Terminal and run: xdg-open ~/.lantern/logs

Select the newest lantern.log file and send it to support@lantern.io.