Pro purchased via Apple ‘Hide My Email’ — not receiving verification emails

Symptom

You bought Lantern Pro on your iPhone or iPad through the App Store, but never received the activation email — and Pro is not showing up on your other devices.

Why this happens

When you purchase through Apple with “Hide My Email” enabled, Apple assigns a private relay address (ending in @privaterelay.appleid.com) to the transaction instead of your real email. Lantern’s account and verification emails go to that relay address. If forwarding is not enabled in your Apple ID settings — or if forwarding has been turned off specifically for Lantern — those emails never reach your inbox.

Fix it yourself (takes about 2 minutes)

1. Open Apple’s Hide My Email settings and sign in with your Apple ID.
2. Find the entry for Lantern in the list of apps using Hide My Email.
3. Confirm that Forward To is set to an email address you actively check, and that forwarding is turned on.
4. Save any changes.

Once forwarding is enabled, sign out and back in to the Lantern app to trigger a new verification, or contact support and we can resend it for you.

Still not working?

If you have checked the forwarding settings and are still not receiving emails, we can migrate your Pro subscription to a regular email address. Reply to your support ticket with the @privaterelay.appleid.com relay address shown under your Lantern entry in Apple’s “Manage Hide My Email” page, and our team will update the account to an address you control.